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Invoice flood across stores
Supplier and utility invoices arrive in every format and have to be extracted, coded store by store, and posted into the ERP by hand.
Move faster from order to fulfillment to cash.
Scale retail without the back-office sprawl.
HachiAI builds and runs Intelligent Digital Workers that run retail back-office roles: invoice processing, order management, returns, deductions, and cash application, all inside the ERP and marketplace portals you already use. Your team stays on customers, inventory, vendors, and margin while the work keeps moving across every channel.
Full audit trails. Payment after results. Human in the loop. Live in weeks.
60%+Faster invoice processing
3,300+Invoices automated annually
Autocoded and archived
99%+accuracy on production transactions
ISO 27001 CertifiedISO 42001 CertifiedGDPR Compliant
Works across the systems that run your stores and channels.
emailspreadsheetsshared drivesand 200+ business platforms.Every retail channel adds another place for work to get stuck.
Marketplace orders, vendor invoices, returns, credits, deductions, and settlements all need to be checked, matched, posted, and reconciled across disconnected systems.
Marketplace and portal grind
Staff sign into each marketplace and vendor portal separately to pull orders, confirm shipments, and update statuses, one login at a time.
Deductions and chargebacks
Marketplace and trade partners deduct and charge back constantly. Validating each claim, assembling backup, and filing the dispute eats hours, so many get written off as lost margin.
Multi-channel order re-keying
Orders from e-commerce, marketplaces, and wholesale land in different formats and get re-keyed into the ERP, with a second person checking for mistakes.
Returns and credits pile up
Returns are reconciled by hand across channels, slowing refunds, clouding inventory counts, and leaving credit memos to stack up at month-end.
Slow cash and reconciliation
Payments, remittances, and marketplace settlements are matched to invoices manually, stretching cash conversion and pushing the close past where it should land.
Three digital teammates working alongside Retail teams.
Meet three of the ten custom-built retail IDWs in the catalog. HachiAI designs, deploys, monitors, and improves each one end to end, so your team runs stores instead of chasing portals.
Order Processor IDW
Validates incoming orders across channels, checks inventory and pricing, releases to fulfillment, handles fraud flags, updates the customer.
WORKFLOW TRACE
01Validates incoming ordersPassed
02Checks inventoryPassed
03Checks pricingPassed
04Releases to fulfillmentPassed
05Handles fraud flagsPassed
06Updates the customerOutcome
Human review on exceptionsEvery action logged
Chargeback Dispute IDW
Investigates chargebacks, pulls proof of delivery, drafts the response, and submits to the processor, recovering 30–50% more disputed revenue.
30–50%more disputed revenue
WORKFLOW TRACE
01Investigates chargebacksPassed
02Pulls proof of deliveryPassed
03Drafts the responsePassed
04Submits to the processorPassed
05Recovering disputed revenueOutcome
Human review on exceptionsEvery action logged
Customer Service Tier-1 IDW
Resolves 70%+ of tier-1 tickets like order status, returns, shipping, and product questions across email, chat, and phone, and escalates on a sentiment drop or an edge case.
70%+of tier-1 tickets
WORKFLOW TRACE
01Resolves tier-1 ticketsPassed
02Order statusPassed
03Returns and shippingPassed
04Product questionsPassed
05Escalates on a sentiment dropPassed
06Escalates on an edge caseOutcome
Human review on exceptionsEvery action logged
Retail outcomes from live deployments.
Every result below is from a live retail or e-commerce deployment, shown by industry. Client logos elsewhere on this site are illustrative of the companies we serve and are not tied to specific results.
A multi-store fashion retailer automates 3,300+ utility invoices across its stores in Microsoft Dynamics 365 Business Central
Outcome60% Faster Invoice Processing
Read Story A UAE automotive distributor automates 3,000+ annual sales offers in Pact RevenU ERP
Outcome90% Fewer Errors
Read Story A LATAM digital freight forwarder reclaims 4,000+ hours with automated A/R processing in Oracle NetSuite
OutcomeCLP$ 123M+ Collected
Read Story Real retail operations need more than ChatGPT or Claude.
Public models are useful for drafting and reasoning. Posting invoices and clearing portals at retail volume needs accuracy, control, and data security that holds up under audit. IDWs are purpose-built for that.
Transaction-grade accuracy
The 99%+ accuracy retail invoices, orders, deductions, returns, and cash application demand, with human approval on edge cases and an audit trail on every action.
SLA Backed
HachiAI designs, deploys, runs, monitors, and improves each IDW as a fully managed service. Your team gets the output without building an AI operations team.
Model agnostic
For each step the worker picks the right model or tool for the task, whether Claude, GPT, Gemini, a private local model, RPA, UI automation, or a smaller specialized model, so accuracy stays high without betting the operation on one vendor.
Controls and security
Scoped access, approval gates, per-store rules, audit trails, and private deployment options are part of the worker from the start.
What makes the IDW different?
Beyond OCR
OCR reads the document. The IDW validates the fields, applies store and vendor rules, posts the update, and records the evidence.
Beyond RPA
Retail work changes constantly. IDWs handle changing portal screens, unstructured documents, exceptions, and channel-specific business rules.
Beyond a copilot
Copilots assist the team. An IDW runs the repeatable work under approved permissions, then brings people in when judgment is required.
From your real process to live production, in weeks.
We begin with how invoices, orders, marketplace work, deductions, returns, and cash application actually move through your business.
Private, governed, audit-ready by default.
Every retail IDW runs under the controls your finance, operations, and IT teams already need: scoped access, approval gates, audit evidence, and human review where risk is higher.
Approval gates
If a deduction is high-value, a vendor change looks risky, or an order exception is unclear, the IDW pauses and routes it to the right person.
Per-store and channel rules
The worker follows your store coding, channel rules, vendor terms, return policies, and approval paths instead of forcing one generic workflow.
Audit evidence
Every action is recorded: source file, system checked, rule applied, decision made, approval received, and final update.
Data privacy
Your retail data stays in the deployment environment you choose. The IDW only uses the systems, files, and fields approved for its role.
Rollback and corrections
When a correction is needed, the workflow keeps the history intact so the team can see what changed, why it changed, and who approved it.
Scoped access
The IDW gets access only to the systems and actions required for its role. No broad permissions, no open-ended access.
What leaders ask first.
Can it work across marketplaces and vendor portals?
Yes. The IDW can work across marketplace and vendor portals such as Amazon, Wayfair, The Home Depot, CommerceHub, and Rithum, using secure UI automation where an API is not available.
How do you handle deductions and chargebacks?
Our chargeback and deductions agent pulls each claim, checks it against your rules and documents, assembles the backup, and routes the dispute with the context needed to act.
How accurate is invoice and order processing?
IDWs run at 99%+ accuracy on production transactions, with human review on low-confidence edge cases and a full audit trail on every action. Accuracy is measured against the scope we sign off with you, not a generic benchmark.
When do we pay?
You pay for outcomes, not software. IDW fees start only after the worker is live and meeting the scope we sign off together, so you see measurable results before you pay for them. (See what one IDW is worth in your business on the ROI calculator at /roi-calculator.)
Grow channels without growing the back office.
We'll find your highest-ROI retail workflow, map the controls, and show what governed, outcome-owned execution looks like in your environment.