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Frequently asked questions
Straight answers to what finance, operations, and IT leaders ask before deploying HachiAI's Intelligent Digital Workers: governed AI workers that run a complete role inside the systems you already own.
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Frequently asked questions
Product & approach
05What is an Intelligent Digital Worker (IDW)?
An IDW is a governed AI worker that runs a complete job role inside your existing systems: it reads the documents, applies your rules, makes policy-based decisions, acts across your ERP, CRM, and legacy tools, and routes the exceptions to a person. It owns the role, not a single task.
How is an IDW different from RPA?
RPA follows fixed scripts and breaks when a screen or field changes. An IDW reads unstructured documents, reasons through exceptions, makes governed decisions, and acts across systems, handling the messy work that breaks rule-based automation, with human approval on the edge cases.
Do we have to replace our ERP or adopt new tools?
No. IDWs work inside the systems you already run, SAP, NetSuite, Dynamics, Yardi, QuickBooks and 200+ others, using certified APIs where they exist and secure UI automation where they do not. No rip-and-replace, no new platform for your team to learn.
What workflows and systems can it run?
IDWs run complete roles across finance and operations: accounts payable, accounts receivable, cash application, order processing, procurement, and logistics documentation, inside 200+ ERP, CRM, WMS, TMS, and legacy systems. If your team does it across screens and systems, an IDW can likely run it.
Does it replace our staff?
No. IDWs take over the repetitive, high-volume work so your team can focus on judgment, exceptions, and higher-value analysis. People set the rules and approve the edge cases; the IDW handles the routine.
Accuracy, security & governance
03How accurate is it?
IDWs run at 99%+ accuracy on production transactions, with human review on low-confidence edge cases and a full audit trail on every action. Accuracy is measured against the scope we sign off with you, not a generic benchmark.
Is our data secure? Can it run on-premise?
Yes. Your data stays private and is never used to train public models. HachiAI is ISO 27001 and ISO 42001 certified and GDPR and PIPEDA compliant, and IDWs deploy in our cloud, your private cloud, or fully on-premise for regulated environments.
How is the work governed?
IDWs never operate unchecked: scoped credentials, policy-based approval thresholds, human review on high-risk writes, immutable before-and-after audit trails, low-confidence escalation, and rollback where an action is reversible, with defined remediation and escalation where it is not. Every action is controlled and reviewable.
Commercials & timeline
03When do we pay?
You pay for outcomes, not software. IDW fees start only after the worker is live and meeting the scope we sign off together, so you see measurable results before you pay for them. (See what one IDW is worth in your business on the ROI calculator.)
How long until it's live?
Most IDWs reach production in 8 to 14 weeks. We start with one high-ROI workflow, map how the work actually moves, build and test on your real data, then deploy and run it, so you reach production value in months, not a multi-year program.
What is the AI Opportunity Assessment?
A short, productized engagement that turns your AI Opportunity Score into a costed IDW deployment map: the workflows ready now, their projected ROI, and the build sequence. It is paid, and 50% of the fee is credited toward your first deployment.
Still have a question?
Get your AI Opportunity Score in minutes, or talk to our team about your specific workflow.