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Slow order-to-offer processing
Turning customer inquiries into validated offers and orders takes hours of manual handling across email, part catalogs, price lists, and the ERP, before anything reaches production.
Keep production moving without adding back-office headcount.
HachiAI builds and runs Intelligent Digital Workers for manufacturing: governed AI workers that own the back-office roles behind production, from order processing and procurement to AP, AR, and cash application inside the ERP you already run, so your team stays on planning, quality, and delivery.
Full audit trails. Human in the loop. Payment after results. Live in weeks.
99%+accuracy on production transactions
3,000+Sales offers automated annually
350+Partners and clients served
24/7availability, no order-desk delays
ISO 27001 & ISO 42001 certifiedGDPR compliant
Runs inside the manufacturing systems you already own.
Oracle
EDIemailspreadsheetsand 200+ business platforms.Your production is automated. The data between systems still moves by hand.
Orders, materials, invoices, and supplier updates move through multiple systems and handoffs. Every handoff makes the work slower, harder to track, and more expensive to scale.
Multi-system handoffs
Work bounces between the ERP, spreadsheets, and price lists, with re-keying and rechecks at every step. Every handoff is another chance to key something wrong.
Pricing and validation errors
Tiered pricing, discontinued parts, currency mismatches, and stale stock data produce wrong quotes, backorders, and margin leakage.
Procurement and vendor admin
PO creation, vendor onboarding, and compliance checks consume hours of skilled time that add no value to the line.
AP backlog
Supplier invoices stack up waiting for manual capture, PO matching, GL coding, approvals, and posting into the ERP.
Scaling depends on hiring
Back-office volume grows with every new order and SKU, so processing more means hiring more, and every departure resets the training clock.
Three manufacturing IDWs, working alongside your team.
Meet three of the ten manufacturing IDWs in our catalog, each custom-built and fully managed by HachiAI: designed, deployed, and monitored end to end, so your team focuses on production instead of paperwork.
Sales Order Processor IDW
Reads customer POs and EDI 850s, validates them against master data and pricing, creates sales orders in the ERP, and flags exceptions to your CSRs.
WORKFLOW TRACE
01Reads customer POsPassed
02Validates master dataPassed
03Validates pricingPassed
04Creates sales ordersPassed
05Flags exceptionsOutcome
Human review on exceptionsEvery action logged
Vendor Quote Processor IDW
Extracts data from vendor quotes, compares specs and pricing, cross-checks technical drawings, loads them into the ERP, and ranks vendors by best value.
WORKFLOW TRACE
01Extracts data from vendor quotesPassed
02Compares specs and pricingPassed
03Cross-checks technical drawingsPassed
04Loads into the ERPPassed
05Ranks vendors by best valueOutcome
Human review on exceptionsEvery action logged
AP Clerk IDW
Captures supplier invoices in any format, matches them to POs and receipts, codes GL accounts, routes approvals, and posts to your ERP.
WORKFLOW TRACE
01Captures supplier invoicesPassed
02Matches POs and receiptsPassed
03Codes GL accountsPassed
04Routes approvalsPassed
05Posts to ERPOutcome
Human review on exceptionsEvery action logged
Results from live production in manufacturing and adjacent operations.
An automotive parts distributor automates 3,000+ annual sales offers in Pact RevenU ERP
Outcome90% fewer errors
Read Story A Gulf fashion retailer automates 3300+ utility invoices posting across multiple stores in Microsoft Dynamics 365
Outcome60% faster invoice processing
Read Story A Canadian 4PL logistics provider hit 5x throughput automating end-to-end freight and billing in C3
Outcome80% faster end to end, 97% POD retrieval across 20+ carriers
Read Story ChatGPT and Claude alone cannot run the back office at volume.
Public models can read and reason. Production back-office work needs accuracy, governed writes, model choice, and security that hold up when orders and invoices move at volume. An Intelligent Digital Worker is built around the controls and orchestration a raw model lacks.
Transaction-grade accuracy
99%+ accuracy on the orders, pricing, supplier invoices, and ERP updates manufacturing demands, with human approval on edge cases and an audit trail on every action.
SLA-backed delivery
HachiAI designs, deploys, runs, monitors, and improves each IDW as a fully managed service, and stays accountable to the scope and SLAs we agree with you.
Model agnostic
For each step the worker picks the technology that fits the task, from Claude, GPT, or Gemini to private local models, RPA, and UI automation, so you never bet the operation on one model.
Controls and security
Validation rules, approval gates, scoped access, and audit evidence are built into each worker. HachiAI is ISO 27001 and ISO 42001 certified and GDPR compliant, with private-cloud and on-premise deployment available.
What makes the IDW™ different?
Beyond OCR
OCR only reads the document. The IDW validates it, routes it, posts it, and records the evidence.
Beyond RPA
Scripted automation breaks when a screen, catalog, price list, or supplier format changes. An IDW handles changing documents, exceptions, unstructured inputs, and the judgment calls manufacturing work requires.
Beyond a copilot
A copilot assists, it does not own the work. An IDW runs the repeatable role under scoped permissions, with humans brought in for the decisions that need them.
From your real process to live production, in weeks.
We start with how orders, POs, invoices, inventory updates, and approvals actually move, then build the worker around that reality.
Private, governed, audit-ready by default.
Every manufacturing IDW runs under the controls your operation already depends on: validation rules, approval gates, scoped access, and a before-and-after record on every ERP update. You add capacity without losing control.
Business-rule validation
The worker checks pricing tiers, part status, stock availability, PO terms, receiving evidence, and approval thresholds before it writes to ERP.
Approval gates
High-value orders, vendor changes, supplier-payment exceptions, and uncertain matches pause for the right person before posting.
Segregation of duties
The IDW follows your approval matrix and cannot create, approve, and post sensitive transactions through one unchecked path.
Audit evidence
Every step is recorded: the source document, the data checks, the decision made, the approval received, and the final ERP update.
Data privacy
Your manufacturing data stays in the deployment environment you choose. The worker uses only the systems, files, and fields approved for its role.
Rollback and corrections
If an order, invoice, or ERP update needs correction, the workflow keeps the history intact so operations and finance can see what changed and why.
What manufacturing leaders ask first.
What is an Intelligent Digital Worker (IDW)?
An IDW is a governed AI worker that runs a complete job role inside your existing systems: it reads the documents, applies your rules, makes policy-based decisions, acts across your ERP, CRM, and legacy tools, and routes the exceptions to a person. It owns the role, not a single task.
Do you automate the shop floor or the back office?
The back office and production-adjacent operations: order processing, procurement, accounts payable, ERP updates, inventory records, and reporting. We do not replace your MES or your machinery. We take over the administrative work around production so your people and systems move faster.
Which manufacturing ERPs do you work with?
SAP, Oracle, Microsoft Dynamics 365, JD Edwards, Epicor, SYSPRO, Global Shop Solutions, QuickBooks, and 200+ others, using certified APIs where they exist and secure UI automation where they do not. No rip-and-replace, no new platform for your team to learn.
How do you handle pricing rules and validation?
The IDW applies your signed-off rules at every step: tiered pricing, discontinued-item checks, currency handling, stock validation, PO matching, approval thresholds, and exception routing. Edge cases go to your team with full context.
When do we pay?
You pay for outcomes, not software. IDW fees start only after the worker is live and meeting the scope we sign off together, so you see measurable results before you pay for them. (See what one IDW is worth in your business on the ROI calculator.)
Find the back-office work slowing your production the most.
We find your highest-ROI manufacturing workflow, map the controls, and show what governed, outcome-owned execution looks like in your environment.