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Manual shipment creation
Staff download each PO and key weights, quantities, and dates into the TMS, screen by screen, with a second person double-checking every entry.
Increase logistics throughput without adding headcount.
HachiAI builds and runs Intelligent Digital Workers: governed AI workers that own a complete logistics role inside the systems you already run. From shipment creation and BOL processing to POD retrieval and freight billing, an IDW does the high-volume, error-prone work across your TMS, ERP, and carrier portals, so your team moves freight instead of data.
Full audit trails. Payment after results. Human in the loop. Live in weeks.
5xOperational throughput
80%Faster end-to-end processing
97%Daily POD retrieval across 20+ carriers
99%+Accuracy
ISO 27001 CertifiedISO 42001 CertifiedGDPR Compliant
Works across the systems that move your freight.
TMSEDIemailspreadsheetsshared drivesand 200+ business platforms.Your team is moving data between systems instead of freight for customers.
Most logistics automation stops at the edge of one system. The cost sits in the cross-system work that spans your TMS, dozens of carrier portals, your ERP, and spreadsheets, the work that forces you to hire every time volume climbs.
Carrier-portal hopping
PODs sit behind multiple carrier portals with different logins. Your team signs in, downloads files, renames documents, and updates shipment records one portal at a time.
POD retrieval failures
Missing fields, inconsistent formats, and carrier-specific workflows drive up POD failure rates, forcing manual follow-ups that delay billing and tie up your team.
Billing & invoice errors
Manual data entry across freight bills, EDI 210s, and CSV files invites errors. One bad value can bounce an entire upload, so the team hunts for the error, rebuilds the file, and starts over.
Dock scheduling chaos
Dock schedules get patched together from inboxes and spreadsheets, so appointment clashes are hard to avoid and double-bookings and wrong assignments slip through.
Slow A/R & cash
Collections are chased manually across the ERP, email, and spreadsheets, stretching cash conversion and straining customers.
Three digital teammates that work alongside your logistics team.
Meet three of the ten custom-built logistics IDWs in the catalog. HachiAI designs, deploys, and monitors each one end to end, so your team runs freight instead of chasing portals.
Dispatch Coordinator AI Agent
Builds loads from open orders, tenders to carriers, assigns drivers, handles day-of exceptions, keeps customers informed across the workflow.
WORKFLOW TRACE
01Builds loads from open ordersPassed
02Tenders to carriersPassed
03Assigns driversPassed
04Handles day-of exceptionsPassed
05Keeps customers informedOutcome
Human review on exceptionsEvery action logged
Freight Audit AI Agent
Audits carrier invoices against tenders and contracts, disputes overcharges, and applies accessorials correctly. Recovers 3–8% on freight spend.
WORKFLOW TRACE
01Audits carrier invoicesPassed
02Against tenders and contractsPassed
03Disputes overchargesPassed
04Applies accessorials correctlyOutcome
Human review on exceptionsEvery action logged
POD & Invoice Trigger AI Agent
Captures proof of delivery, matches to load, validates accessorials, triggers customer billing. Cuts POD-to-invoice cycle from days to hours.
WORKFLOW TRACE
01Captures proof of deliveryPassed
02Matches to loadPassed
03Validates accessorialsPassed
04Triggers customer billingOutcome
Human review on exceptionsEvery action logged
Results from live production across logistics and supply chain operations
A Canadian 4PL logistics provider hit 5x throughput automating end-to-end freight and billing in C3
Outcome80% faster end to end, 97% POD retrieval across 20+ carriers
Read Story A LATAM freight forwarder reclaimed 4,000+ hours with automated accounts receivable in Oracle NetSuite
OutcomeCLP$ 123M+ Collected
Read Story A temperature-controlled healthcare logistics operator automated 12,000+ shipment bookings in C3 dock scheduling
Outcome4,000+ Shipments in 3 Months
Read Story Real logistics work needs more than ChatGPT or Claude.
Public models are useful for drafting and reasoning. Moving freight at volume needs accuracy, control, and data security that holds up under audit. An Intelligent Digital Worker is built for exactly that.
Transaction-grade accuracy
The accuracy BOLs, PODs, and freight bills demand: 99%+ on production transactions, human approval on edge cases, and a full audit trail on every action.
SLA backed controls
HachiAI designs, deploys, runs, monitors, and improves each IDW as a fully managed service, and stays accountable to the throughput and turnaround SLAs we agree with you.
Model agnostic
Operates across your TMS, ERP, EDI, inboxes, spreadsheets, and carrier portals. For each step the worker picks the technology that fits the task, from Claude, GPT, or Gemini to private local models, RPA, and UI automation, so you never bet the operation on one model.
Controls and security
Access validation, approval gates, and audit evidence are built into each worker from the start. HachiAI is ISO 27001 and ISO 42001 certified and GDPR compliant, and IDWs deploy in our cloud, your private cloud, or fully on-premise.
What makes the IDW™ different?
Beyond OCR
OCR only reads the document. The IDW does not stop at field extraction. It validates, routes, posts, and records the evidence.
Beyond RPA
RPA breaks on change: a scripted bot fails when a carrier portal or document format shifts. An IDW handles changing documents, exceptions, unstructured inputs, and the judgment calls freight work demands.
Beyond a copilot
Copilots assist, they do not act. An IDW does the repeatable work under scoped permissions instead of asking your team to carry every next step.
From your real process to live production, in weeks.
We begin with how the work really moves through shipment creation, POD retrieval, freight billing, dock scheduling, and A/R, then build the worker around it.
Private, governed, audit-ready by default
Every logistics IDW runs under the same controls a strong operations function already enforces. Validation gates, segregation of duties, an immutable before-and-after record on every action, and rollback when something looks off. You add capacity and keep the controls.
Exception and validation gates
If a freight bill is high-value, a carrier change looks risky, or a match is uncertain, the IDW pauses and routes it to the right person before posting or uploading.
Segregation of duties
The IDW follows your approval matrix. It cannot create, approve, and post sensitive transactions through one unchecked path.
Audit evidence
Every step is recorded: the source document, the checks performed, the decision made, the approval received, and the final system update.
Data privacy
Your logistics data stays in the deployment environment you choose. The IDW only uses the files, systems, and fields needed for the approved workflow.
Rollback and corrections
If something needs to be reversed or corrected, the workflow keeps the history intact so ops can see what changed and why.
Scoped access
The IDW gets access only to the systems and actions required for its role. No broad permissions, no open-ended system access.
What ops and supply chain leaders ask first.
Can it work across our TMS and carrier portals?
Yes. The IDW operates your TMS, ERP, and EDI through APIs, and clears carrier portals through secure UI automation where there is no API, so documents come back without portal-by-portal logins.
How do you handle POD retrieval and file rejections?
The worker maps each PO to the right carrier, retrieves and renames PODs, and validates billing files for delimiters, decimals, and columns before upload. Anything it cannot resolve is routed to your team with full context.
How accurate is it?
IDWs run at 99%+ accuracy on production transactions, with human review on low-confidence edge cases and a full audit trail on every action. Accuracy is measured against the scope we sign off with you, not a generic benchmark.
When do we pay?
You pay for outcomes, not software. IDW fees start only after the worker is live and meeting the scope we sign off together, so you see measurable results before you pay for them. (See what one IDW is worth in your business on the ROI calculator.)
Where is portal chasing costing your freight team the most?
We'll find your highest-ROI logistics workflow, map the controls, and show what governed, outcome-owned execution looks like in your environment.