Revenue Growth of E2E Order Processing

Intelligent Digital Co-Workers

drive revenue growth by increasing speed, capacity and accuracy of E2E Order Processing

3x Capacity Increase
> 60% Cost Reduction
< 6 Months Payback Period

Background

The Operations Team of an Telco was tasked with processing new sales orders for a unified cloud communications solution. This involves:

Allocating appropriate devices
Assigning phone numbers
Enrolling in price plans
Requesting add-on features
Picking up orders
Gathering necessary order details

MAJOR CHALLENGES

Complex E2E order processing workflow across 7 disparate systems involving 50,000+ nested permutations
24x7 capacity needed to handle unpredictable order volume
Significant delays and rework due to Errors in data entry and all day swivel chair tasks
Multi Million $$ Integration required over 12+ months

SUCCESS

We created agile, non-intrusive bots that seamlessly integrated into existing systems, assisting workers with necessary yet redundant tasks.
This approach ensured:

No new integrations needed
Immediate Increased Efficiency
100% Accuracy
Assistance 24x7x365

Keys Skills Exercised:

Multi-Platform Login Access
Data Reading and Extraction
Data Entry and Migration
Data Configuration
Language Verification
Searching and sorting
Updates & Corrections
Price plan and Phone Number Assignment
Service Contract Generation
Error Detection and Escalation

Achieved Results

> 60% Cost Reduction
3x Capacity Increase
< 6 Months Payback
ROI from Day 1
21 of 23 Tasks
7 Systems Involved
5000+ Permutations

APPROACH

Intelligent Digital Co-Workers (IDCWs):

HACHI created Seven IDCWs without any coding by combining 20+ existing microskills in a calculated and coordinated fashion to automate tasks efficiently. They seamlessly emulate human actions, automating workflows across several existing applications without custom software development or costly system integrations.

ABOUT HACHI

HACHI is a Hyper Automation platform for training Digital Co-Workers (Bots) to automate complex workflows as per job descriptions using a no-code approach. All possible human gestures and actions are pre-coded and readily available to read, interpret, write & transform data, make decisions and even manage escalations. Alongside the existing team, these Bots can be rapidly trained to perform tasks just like people, by emulating human actions across existing applications without the need for custom software development or costly system integrations effort on a variety of platforms such as mobile, tablet, web, desktop and even legacy CLI based systems non-intrusively.

Website: https://hachiai.com

Office: 207 Queens Quay West, Suite 320, ON M5J1A7

APPLICABLE INDUSTRIES

KEY BENEFITS OF AN IDCW

Elimination of High-Volume, Repetitive Tasks
High-Speed & Consistency
High Accuracy & SLA adaptability
Complete automation of Standardized & Rules-Based tasks
Scalability & Capacity Increases

WORKFLOW-BASED AUTOMATION

Finance & Accounting
Sales Process
HR Support Assistant
Contact Center
Supply Process