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A telecommunications company faced the challenge of migrating its billing system to a new platform. This transition required User Acceptance Testing (UAT) of both provisioning and activation workflows in real-time on a live system. The process involved emulating a Customer Service Representative (CSR) who would sign up customers for wireless services. This included inputting necessary information into the CSR desktop application and completing the provisioning and activation for new subscribers. The user flow encompassed tasks such as identifying idle SIM cards, creating wireless accounts, conducting credit checks, assigning phone numbers to the SIM cards, selecting rate plans, and activating new subscribers
Multiple Applications:
Billing and Rating, Order Management , Commerce Engine, Mediation , Call Centre, IVR, Retail, Care, Self-Serve and multiple Network applications
Live Migration:
Real-time User Acceptance Testing (UAT) must be conducted to ensure a seamless transition without any hiccups
Legacy User Interfaces:
Many applications had legacy desktop user interfaces
Utilizing the HachiAI platform, we trained Intelligent Digital Co-Workers (IDCWs) programmed to initiate workflows as soon as a Customer Service Representative (CSR) enters the necessary information into the CSR desktop application. These IDCWs are designed to log into the billing system, create new wireless accounts, conduct credit checks, identify idle SIM cards, assign phone numbers, and activate users. Additionally, the Digital Co-Workers are capable of logging into other backend systems to validate information.
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Jahan Ali
jahan.ali@hachiai.com
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