HachiAI Solutions

Autonomous IDWs for Customer Service

Deliver instant answers and seamless updates. HachiAI agents handle order inquiries, tracking updates, and ticket creation.

Order Tracking
Ticket Creation
FAQ Resolution
Claims Intake
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Integrates with your existing systems

Salesforce
HubSpot
ServiceNow
Gmail
Microsoft Outlook
Slack
WhatsApp
Meta
Twitter
SAP
Oracle
Microsoft Dynamics
Zoho CRM
Google Docs
Microsoft Word
Salesforce
HubSpot
ServiceNow
Gmail
Microsoft Outlook
Slack
WhatsApp
Meta
Twitter
SAP
Oracle
Microsoft Dynamics
Zoho CRM
Google Docs
Microsoft Word

Capabilities

Common Automated Workflows

Replace manual data entry and repetitive checks with intelligent workflows that run 24/7.

Where's My Order (WISMO)

Automatically look up order status in the ERP/WMS and reply to customer emails with tracking details.

Ticket Triage

Read incoming support emails, classify intent, and route to the correct department or create a ticket in Salesforce/Zendesk.

Claims Processing

Validate customer claim details against warranty policies and initiate the return/refund process.

Custom Process

Talk to us about your own processes and we'll build IDWs that complete them end-to-end.

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How It Works

Seamless integration into your existing stack.

Inputs

  • Customer Emails
  • Chat Logs
  • Claim Forms
IDW

IDW

Classifies intent, queries system status, applies policy.

Outputs

  • Email Replies
  • Created Tickets
  • RMA Numbers

Estimated KPIs & ROI

<1 min
Response Time
24/7
Availability
-60%
Ticket Volume
100%
Resolution Consistency

Ready to automate your Order Tracking?

See our customer service agents in action on your own data. Book a tailored demo with our solution architects today.

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