Harry Rosen, Canada's leading luxury retailer, and HachiAI, a leading Agentic AI development firm, have successfully deployed two Intelligent Digital Workers (IDWs) across Finance and Merchandising operations. This marks an important step in Harry Rosen's AI journey, showing how AI can work alongside people on existing systems and processes.
What made this work was the tone at the top set by Harry Rosen from the start: stay practical, close to the process, and focus where AI could add the most value, specifically high-volume vendors. Finance and Merchandising teams were actively involved throughout, helping shape the solution and guiding trade-offs along the way.
Both IDWs run on Harry Rosen's existing ERP platforms, without any changes to existing systems, and zero disruption.
In Finance
The IDW handles the full accounts payable process: from receiving invoices to extracting data, matching with purchase orders, assigning G/L and store codes, and posting into the ERP. It processes tens of thousands of invoices across a wide range of designer brands, with exceptions flagged for team review.