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From inventory to delivery with AI virtual workers

From inventory to delivery with AI virtual workers

logistics
  • Industry: Consumer packaged goods (CPG)
  • Challenge: Streamlining co-packaging and inventory management
  • Solution: HachiAI’s AI agents: Jax, Luna 

Discover how AI agents Jax and Luna automated inventory management and co-packaging operations, delivering over 75% cost reduction and tripling efficiency.

Background

A leading manufacturer of roll-up doors and LED lighting modules for specialty vehicles faced operational bottlenecks in processing purchase orders (POs) and scheduling manufacturing jobs. The production planning team was managing a rising volume of daily orders using email, spreadsheets, and the Epicor ERP system. Manual workflows caused delays, scheduling errors, and costly production rework.

Major challenges

  • Thousands of SKUs tracked across two separate, non-integrated SAP systems
  • Unpredictable seasonal order volumes requiring continuous (24×7) operation
  • Frequent manual data entry errors causing delays, rework, and inefficiencies
  • Expensive and lengthy integration project estimated over 12 months

Traditional workflow

Operations required:

  • Receiving bulk goods and recording receipts
  • Managing and tracking packaging and damages manually
  • Repackaging goods for retail distribution
  • Continuously updating inventory and order statuses across two SAP ERP modules

HachiAI's solution

To resolve these inefficiencies, HachiAI deployed two AI virtual workers: Jax and Luna to automate critical aspects of the co-packaging workflow. These AI agents seamlessly integrated into existing SAP systems, eliminating the need for expensive custom software development or integrations.

  • Jax efficiently handled the extraction and categorization of data, ensuring accurate SKU details and order information were captured from SAP platforms.
  • Luna streamlined the end-to-end order processing tasks, coordinating real-time inventory updates, managing order statuses, and handling escalation processes.

These AI agents operated around-the-clock, providing immediate efficiency improvements and ensuring continuous, accurate processing without manual intervention.

Automated workflow

AI agents took over key tasks, including:

  • Fetching order lists and extracting relevant details (Jax)
  • Categorizing and transforming order data (Jax)
  • Managing order entry and processing within SAP (Luna)
  • Updating inventory and reconciling damages (Luna)
  • Automating notifications, status updates, and error escalation (Jax & Luna)

Results achieved

  • Over 75% cost reduction: significant savings in labor and processing time
  • 3x increased efficiency: dramatically faster handling of orders and inventory updates
  • 100% accuracy: completely eliminated errors related to manual entry
  • 12 of 14 tasks automated: comprehensive workflow coverage without manual touchpoints
  • 1000+ SKUs managed: effectively handled a complex product assortment
  • 100+ orders processed daily: reliable and consistent daily throughput

Key capabilities used

  • Multi-system access and navigation
  • Data extraction and categorization
  • Inventory management and reconciliation
  • Order processing and status updates
  • Automated notifications and escalations

Why HachiAI?

HachiAI equips CPG operations with robust, enterprise-grade AI automation solutions that streamline complex inventory and order management workflows. With a tailored deployment and seamless integration into existing infrastructure, companies quickly achieve secure, reliable automation that scales with operational demands.

Ready to eliminate manual errors and streamline over 100 daily orders? Request a demo.