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Automating finance operations for a national moving and junk‑removal franchise

Automating finance operations for a national moving and junk‑removal franchise

  • Industry: Moving and junk‑removal services

  • Challenge: Manual invoice and payroll processing across multiple systems and vendors

  • Solution: HachiAI’s AI agents – Jax and Finley

Discover how a leading moving and junk‑removal company—with hundreds of locations across North America and a reputation for stress‑free moving and junk removal—eliminated tedious finance tasks and accelerated payments by deploying HachiAI.

Background

This nationwide franchise offers full‑service moving, junk removal and hourly labour. As the company expanded to over 200 locations, its finance team struggled with two high‑volume tasks: paying vendors for services and goods, and processing weekly payroll for crews operating under different franchise entities. Each task required logging into multiple systems, downloading reports, matching data to the correct general ledger (GL) codes and manually creating bills in QuickBooks. These time‑consuming processes slowed down payments and increased the risk of errors.

Major challenges

  • High invoice volume: Dozens of vendors send invoices every week, each of which must be downloaded, parsed and matched to the correct GL code before being entered into QuickBooks.
  • Multiple payroll systems: Payroll data comes from ADP, Minion Payroll and Congruent, each with its own format. Mapping these reports to QuickBooks bills manually is laborious and error‑prone.
  • System fragmentation: Finance staff juggle QuickBooks, Excel spreadsheets, email accounts and various payroll portals, increasing complexity and the potential for mistakes.

Traditional workflow

Before automation, the finance team had to:

  • Invoice processing: Log into QuickBooks Corporate Access; select each vendor; download the latest invoice; save and parse data into a database; open a GL‑mapping spreadsheet to find the appropriate code; create a bill in QuickBooks; attach any supporting documents; and finally draft and send an email to notify stakeholders that invoices were processed.
  • Payroll processing: Access payroll portals (ADP, Minion Payroll, Congruent) individually; download weekly payroll reports; standardize file formats; map payroll data to the correct GL codes in QuickBooks; create bills; verify taxes and deductions; and send emails flagging any exceptions or inclusions for review.

HachiAI's solution

HachiAI deployed two AI agents—Jax, the data extraction specialist, and Finley, the finance maestro—to automate the end‑to‑end finance workflow across QuickBooks, Excel, multiple payroll portals and email. Working together, these agents now handle all of the previously manual steps:

  • Automated invoice processing: Jax logs into QuickBooks Corporate Access and retrieves all new vendor invoices, extracting critical details such as vendor name, amount, due date and purchase order (PO) reference. It stores this data in a secure database and checks for duplicates. Finley opens the GL‑mapping spreadsheet, matches each invoice line item to the correct GL code, creates a bill in QuickBooks, attaches the original invoice and PO for audit purposes and schedules the payment. Once all invoices are posted, Finley drafts and sends a notification email to the finance team detailing the invoices processed and any exceptions.

  • Automated payroll processing: On a weekly schedule, Jax logs into each payroll provider (ADP, Minion Payroll and Congruent), downloads payroll reports and normalizes the formats. It extracts key data—employee names, hours worked, wages, taxes and deductions—then hands this structured data to Finley. Finley maps each payroll entry to the appropriate GL codes and creates payroll bills in QuickBooks. It monitors for missing or unusual entries (e.g., new hires, terminations or one‑off bonuses) and flags them for review. After bills are created, Finley updates a payroll summary and sends an email notification to stakeholders highlighting processed payroll and any items requiring attention.

By integrating directly with the client’s existing systems, these AI agents provide a seamless, secure and scalable finance solution without requiring custom software development.

Results achieved

  • 80% reduction in manual workload – finance staff save hours each week previously spent downloading, reconciling and entering data.
  • 90% faster invoice processing – vendor bills are posted in minutes, improving vendor relationships and capturing early‑payment discounts.
  • 100% GL code accuracy – automated mapping eliminates mis‑codings and simplifies month‑end close.
  • Streamlined payroll cycle – payroll reports are processed on schedule and exceptions are identified instantly.

Key capabilities used

  • Multi‑system login and navigation (QuickBooks, ADP, Minion Payroll, Congruent).
  • Data extraction and normalization from PDF and CSV payroll reports and invoices.
  • GL code lookup, matching and validation using Excel spreadsheets or database tables.
  • Automated bill creation and attachment handling in QuickBooks.
  • Exception detection and email notification to stakeholders.

 

Why HachiAI?

HachiAI’s locally hosted, custom‑trained AI agents integrate seamlessly with existing finance tools, providing secure and reliable automation without costly integrations. By replicating human actions, they deliver immediate productivity gains and allow finance teams to focus on higher‑value work—such as analysis, vendor negotiation and strategic planning.

Ready to free your finance team from manual processes? 

Request a demo