Desktop
Order Intake Provisioning queue · new wireless sign-ups
Select a request Open a request from the queue to view its details.
Request Opened
Customer name
Contact
Service address
City / Postal
Plan requested
Channel
Provisioning by IDW
Billing System Billing system · SIM inventory
Contact Customer SIM Inventory Orders Service Payment
Status filter: IDLE (unassigned) Searching
SIM serial (ICCID)IMSITypeStatus
8900 0000 0000 0023000000•••231NanoAssigned
8900 0000 0000 0088000000•••319NanoIdle
8900 0000 0000 0091000000•••402NanoAssigned
8900 0000 0000 0104000000•••517NanoIdle
8900 0000 0000 0119000000•••628eSIMReserved
Idle SIM captured ICCID 8900 0000 0000 0088 · held for this subscriber
Captured
Module: SIM Inventory User: idw.provision@billing Idle SIMs: 2 ● Connected
CRM System Customer management · provisioning
Contact Customer Wireless Account Credit Check Subscriber Rate Plan Activation
New customer record Draft
Wireless account Draft
Credit check No report
No recent credit report. Run a credit check to assess this applicant.
Subscriber Pending
Available number poolChecking pool
(555) 010-0110 (555) 010-0188 (555) 010-0173 (555) 010-0124 (555) 010-0159 (555) 010-0191
Module: Customer management User: idw.provision@crm Subscriber: 1 ● Connected
Credit check Running
Applicant
Score band
Deposit required
Decision

Validating credit approval before creating the subscriber.

Held · credit not approved Exception
RequestRequest A · Sample Customer A
ReasonCredit not approved
ConditionDeposit required, not authorized
Exception IDEXC-77310
SIMReleased back to inventory
Subscriber creation held SIM released to inventory Exception logged Routed back to CSR / dealer

Routed back to the CSR / dealer queue. Nothing provisioned until cleared.

Provisioning Run summary
Provisioning complete with zero manual entry
  • New request received and triaged
  • Request A taken through intake, SIM, customer and account
  • Credit not approved, subscriber creation held and routed back to the CSR / dealer
  • Request B taken through intake and an approved credit check
  • Subscriber created, SIM and number assigned
  • Rate plan applied and account activated
  • Queue cleared